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Frequently
Asked Questions

Technical

Musixmusix runs on most modern devices with internet access. A stable internet connection and a web browser (latest versions of Chrome, Safari, or Edge) are recommended for optimal performance.

If you’re using our dedicated music player, it is plug-and-play and we will provide installation support. For browser-based access, no installation is needed beyond your usual device setup.

You can stream from musixmusix using the latest version of Chrome, Safari, or Edge on any desktop, laptop, tablet, or mobile device with internet access. We also have dedicated music streaming players as an option.

Yes. Depending on your subscription, you may operate musixmusix on multiple devices across various branches or zones.

Internet connection is required because musixmusix is an online streaming platform. Having internet connection offers the benefits of centrally/remotely managing your store’s music and you get updated/refreshed music and app features with no hassle.

musixmusix is versatile in deployment. Our player uses industry standard audio line-out which can seamlessly connect to line-in port on PA system, preamp, power amp, mixers, and networked audio system such as Q-SYS Core or I/O Peripherals.

While you will not be able to choose specific music to create your own playlists directly, you may tailor our playlists and line them up to suit your preferred taste. You may also contact our supportive sales team to enquire about our VAS to construct a custom playlist exclusively for you.

No. To ensure licensing compliance, we do not allow customers to upload and play their own music. However, if you hold the rights or license for the music, we are more than happy to upload your music for you which only your account can play exclusively.

Subscription & Billing

Our cost is published on our website. Each subscription let you play one music theme at one location. Feel free to chat with our supportive sales team for detail explanation.

Yes, we offer a limited-time free trial for new business customers. Contact us or sign up directly on our website to get started now.

A valid email address is needed for us to send your login activation link. We will also email you our newsletter to inform you about any update, which you can unsubscribe anytime. Your email address will not be used for any other purpose or shared to other marketers.

Absolutely. You can easily add new stores within your own control panel anytime and choose the stores you want to subscribe. You can also reach out to our supportive sales team to add new stores for you.

Our cost is fixed, to be fair for all our esteemed customers. However, we do offer extended subscription period for first time customers. Rest assured you will get top notched support services for all your chain stores.

We accept credit/debit cards, online bank transfers, and selected payment gateways. Feel free to chat with our supportive sales team on your payment preference.

Yes. You can upgrade, downgrade, or cancel your plan at any time. Changes will take effect in the next billing cycle.

GENERAL

Musixmusix is a licensed background music streaming solution tailored for businesses. It streams psychoacoustically curated playlists based on your business type, mood, or audience to enhance your customer experience.

Research shows the right background music elevates impression, improves mood, encourages longer visits, and strengthens brand identity. All these factors may contribute to improve sales.

Musixmusix serves a variety of business types including but not limited to retail stores, cafés, restaurants, hotels, gyms, salons, and more.

Unlike these consumer platforms, musixmusix includes full licensing coverage for commercial use, avoids ads, and provides professionally curated playlists and support services to businesses.

No. These platforms are licensed only for personal use. Playing them in a commercial space is in violation of copyright laws.

A household subscription may not be eligible for playing Astro in commercial premise. Do refer to the respective service provider’s terms and conditions for playing rights so not to risk violation of laws.

Music License

A music license allows the legal use of copyrighted music in public or commercial spaces. MACP, PPM, RPM are collective management organizations (CMO) in Malaysia authorized to collect music license/royalty fees on behalf of rights holders who registered with them. They ensure royalties are paid to the respective rights holders.

They are CMOs registered in Malaysia authorized to collect royalty and public performace licenses for the rights holders. MACP represents composers and lyricists, PPM represents recording companies and RPM represents performing artists.

CMO stands for Collective Management Organization which represents a group of copyright holders and manages their rights collectively. IME stands for Independent Music Entity which is an organization that provides rights management services not limiting to licensing for public performance. Musixmusix can be regarded as an IME.

Only music with confirmed public domain or public performance license-free status can be played without licensing. Always verify sources carefully.

This refers to music that is either copyright-free or released under a license that permits usage without royalty payments. Caution is advised, as not all “free” music is legally safe.

No, musixmusix pays for licensed music from music producers and providers. Musixmusix also produces original music which is wholy owned by MusixMusix.

No. Musixmusix handles all licensing requirements on your behalf, so you do not need separate MACP, PPM and RPM licenses.

For Musician

You can reach out to our friendly A&R team via our website or email to submit your work for review. We welcome all genres especially works containing local elements.

Yes. We report music usage and ensure eligible royalties are paid to the rightful composers, performers, and labels.

Independent artists, labels, producers, and rights holders are welcome to collaborate with us.

Absolutely. We actively support independent talents and provide them with an additional avenue to reach commercial audiences.

We'd love to hear from You

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Feel free to reach out via this form.