Frequently Asked Questions
Encountering Problems While Using The MusixMusix Platform?
Getting Started
Access to MusixMusix
Sign up for MusixMusix if you have not done so.
Internet Requirements
MusixMusix can be used on mobile broadband, ADSL or cable modem. For both mobile and desktop sites, make sure you’re getting at least 1–2 Mbps download speeds on your device.
If you were to stream music for 8 hours a day, you would use roughly 10-18 GB data download per month.
Sound System
Your device needs to be connected to the premise's existing sound system.
Desktop (PC/Mac)
Smartphone (Android/iOS)
Tablet/iPad
MusixMusix is compatible with the following web browsers:
IE 9 above
Chrome 56 above
Mozilla Firefox 52 above
Safari 10.1 above
You will need to sign up if you have not done so.
Go to www.app.musixmusix.com, click on “Sign-up” and you will receive an email to activate your account.
Click on the link and you will be automatically logged in.
Voila! You can now start playing music.
Once you have signed up for an account, all you need to do is log in.
General
Log in to the email that you have used to registered your MusixMusix account.
Go to Inbox and you should have received an email from MusixMusix with an activation link.
Click on the link and you will automatically logged in to your account.
If you are unable to find the email, try look under your “Junk Mail” or “Spam Mail” folder.
Check your login information to ensure it is the correct email address and password you have registered with.
Alternatively, you can try resetting your password.
Click on “Forgotten Your Password” and enter your email address.
You will receive an email with your temporary password.
Once you have logged in, go to profile (top right corner), click on “Password”.
Enter and confirm your new password.
FOR COMPANY ADMINISTRATORS
Yes, you will be the Company Administrator and you have the rights to create stores, users and select playlists for your business.
Yes, you can click on the “…” to skip a song that you do not want to be played in the store.
Go to “Stores” Tab, click on add and enter the store name. i.e My Café K-Mall, My Café Central.
Enter store address and click on save.
First, you will need to upload the song under “Uploads” tab.
Each song uploaded must not exceed 10MB in file size and the file format has to be .mp3.
This feature enable you to have your song(s) played within the playlist.
Please note that the songs uploaded may not be covered under our license-free agreement and may be subjected to external music licensing fees.
Go to “Stores” Tab, click on add and enter the store name. i.e My Café K-Mall, My Café Central.
Enter store address and click on save.
other questions
We’re here to provide helpful information when you need it most.
And if you have a question, we’re here to help with that too.
email: hello@musixmusix.com tel: +603 2011 2282